Frequently Asked Questions
Everything you need to know about your Eloria Beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking number so you can follow your package's journey to your doorstep.
Do you offer international shipping?
Yes, Eloria Beauty ships worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days depending on local customs processing.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return unused and unopened products within 30 days of delivery for a full refund.
Are your products cruelty-free?
Absolutely. At Eloria Beauty, we are committed to ethical sourcing. None of our products or ingredients are tested on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I contact customer support?
Our beauty experts are here to help! You can reach us via email at [email protected] or through our live chat available Monday through Friday, 9 AM to 5 PM EST.